Refund Policy

Last Updated: 27th January 2026

1. General Policy

At USM Digital, we pride ourselves on delivering high-quality digital data services, email broadcasting, and marketing solutions. Due to the nature of our services, particularly the provision of data and digital marketing campaigns, we operate a no-refund policy.

However, we are committed to working with our clients to resolve any issues and find mutually satisfactory solutions.

2. Why We Don't Offer Refunds

Our services involve:

• Data Services: Once data is provided, it cannot be "returned" in the traditional sense
• Email Campaigns: Once sent, email campaigns cannot be recalled
• Custom Work: Bespoke campaigns and data processing involve significant resources that cannot be undone
• Third-Party Costs: Many of our services involve costs to third parties that cannot be recovered

3. Our Commitment to You

While we don't offer refunds, we are dedicated to:

4. Dispute Resolution

If you are dissatisfied with any aspect of our services, please contact us immediately. We will:

1. Acknowledge your concern within 2 working days
2. Investigate the issue thoroughly
3. Propose a resolution within 10 working days
4. Work with you to implement an agreed solution

5. Exceptions

We may consider refunds or partial refunds in exceptional circumstances, including:

• Technical failures on our part that prevented service delivery
• Significant discrepancies between the agreed specification and delivered service
• Duplicate charges or billing errors

6. Cancellation

If you wish to cancel a service before it has commenced, please contact us as soon as possible. We will work with you to minimise any charges, though deposits may be non-refundable depending on work already undertaken.

7. Contact Us

If you have any questions about this policy or wish to discuss a concern, please contact us: